Overview

All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).

These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we create fall under those items that you are unable to return once received, unless there is a defect with the product.

The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include perishable items, CDs, DVDs, pharmaceutical products and software if you’ve broken the seal on the wrapping. Exemptions are also made for tailor-made or personalised items. All print on demand products are tailor made, custom-made and bespoke and no order would exist unless a personalised commission was provided.

This means you can cancel and receive a full refund for orders before they are in production. Once in production we can no longer guarantee a cancellation and you will be charged for the product costs.

Any returns or problems that occur due to damaged products will be handled at the expense of our print partner Prodigi. As our items are printed on demand it isn’t possible to return items that have been ordered in error, or there isn’t any actual issues with the item. We do however have an order pause in the system, so there is a 6 hour window in which orders can easily be cancelled.

Prodigi only replace items if they are defective or damaged.

Contact us at dan@lovedovestudios.uk for questions related to refunds and returns.